Compliments and complaints

We welcome concerns, compliments and complaints as this information can help us learn from patients’ experiences and make improvements to services we commission.

You can complain to either the provider or the commissioner of the service you are unhappy about. The provider is the organisation that provides the service to you – the GP, hospital, mental health unit etc. The commissioner is the organization that contracts and pays for the service – CCGs, NHS England etc.

NHS England is the commissioner of GPs, dentists, opticians and high street pharmacies, prison health services and some specialised services:
E-mail: england.contactus@nhs.net
Telephone: 0300 311 2233

You can make a complaint to a provider directly. The local contacts are:

Heart of England NHS Foundation Trust – who run Heartlands, Solihull and Good Hope Hospitals:
E-mail: bhs-tr.Complaints-ConcernsandCompliments@nhs.net
Telephone: 0121-424 0808

Birmingham and Solihull Mental Health NHS Foundation Trust – who run the mental health services in Solihull:
E-mail: pals@bsmhft.nhs.uk
Telephone: 0800 953 0045

University Hospital Birmingham NHS Foundation Trust – who run the Birmingham Queen Elizabeth Hospital:
E-mail: Complaints@uhb.nhs.uk
Telephone: 0121-627 2950

Solihull CCG is the commissioner of hospital services, mental health services and is also responsible for some services directly such as continuing health care (CHC), individual funding requests, commissioning decisions etc. We have a responsibility to investigate complaints where the person affected by the issue of complaint is a patient of one of our GP member practices.

If you wish to contact us to make a complaint, or to pass on a compliment:
E-mail: solihullccgcomplaints@nhs.net
Telephone: 0121-713 8783

If you do direct your concerns to us by mistake, don't worry, we will get your permission and then send it to the right organisation.