Solihull CCG would like to hear your views on proposals for a new non-emergency patient transport service in Birmingham, Solihull and Sandwell and are holding a drop-in session for patients between 9.30am and 12.30pm at Solihull Hospital’s health information point on Wednesday 12 August.
NHS-funded non-emergency patient transport helps eligible patients, who are unable to travel by private or public transport, get to and from healthcare services, such as routine hospital appointments.
Non-emergency patient transport services aim to give patients safe, timely and comfortable transport. These services are available free of charge to eligible patients and sometimes this may also include having an escort, or carer, travelling with them.
Sue Nicholls, Chief Nurse for Solihull Clinical Commissioning Group explains: “The existing contracts for non-emergency patient transport will be coming to an end soon, so we must take action to ensure there is no gap in service for our patients.
“This also gives us an opportunity to look at the quality of these services. We want to make improvements, so that there is one universal non-emergency patient transport service, which is high-quality and fairer for patients.”
A 12-week public consultation runs until 21 August 2015 to seek the public’s views on non-emergency patient transport services, including:
- consulting on the draft eligibility criteria;
- the standard of service that should be provided;
- a new ‘Patient Charter’;
- how the new patient transport service may affect patients; and
- any other suggestions, or alternative views on patient transport services or access to healthcare services more generally.
We would like you to complete a questionnaire, to help us understand your views. This information will then enable us to shape our plans, based on what you tell us.
You can do this:
- Online at: www.surveymonkey.com/s/nonemergency
- By filling in a paper copy of the questionnaire.
By talking to us at one of the public meetings, or drop-in sessions, we are holding.